Refund Policy


  • Refund claims must be supported by the reason for the refusal of a visa with documentary evidence (original visa refusal letter, etc.)
  • Refund request will be processed within 4 weeks after receiving the refund application with necessary documentation.

No refund situations

  • If training cancelled by the participant because of any reason
  • If participant obtains a Standard Visitor Visa, regardless of his / her travel or entry to UK
  • if training is not being attended for any reason after obtaining Standard Visitor Visa
  • If the application for a Standard Visitor Visa is rejected as a result of an applicant’s own mistake in their application such as a failure to
    • Submit correct documentation
    • Provide evidence of the required maintenance funds and etc.
  • If new regulations or any event results in eHouse losing the ability to sponsor the participant and participant have got the Standard Visitor Visa or has not applied Standard Visitor Visa
  • If participant is found to have obtained a Standard Visitor Visa by deception (for example, by submitting false documentation to eHouse / the British High Commission / Embassy ) and he/ she may be stopped taking training / course.

Eligible for refund situations

SituationRefund amount
If Standard Visitor Visa is refusedParticipant / student will receive a full refund of the Course fee paid LESS bank or other charges.
If training cancelled by Education House LeedsParticipant / student will receive a refund of the Course fee paid LESS 10 % administration charges and bank or other charges.

Other terms

  • Registration fee paid is not refundable.
  • Course or training fee is not transferable to any other participant.